The demands that today are placed on the integration ability of a communications solution are diverse. Since in combination with applications the complete information flow and hence the productivity in a company can be sustainably increased. Aastra develops and sells high-performance applications within the CTI field and, over and above this, provides certified and tried-and-tested software applications through a partner program.

Aastra supports external call center solutions in an intelligent way. Typical functions such as call registration and wrap-up time are integrated and can conveniently be used by subscribers (agents). The integrated emergency routing additionally increases the availability of the complete solution.

Requirements are increasing, Aastra can effortlessly keep pace. Thanks to the flexible interface architecture, also new protocols from specific industry-sector solutions, e.g. automation or alarm generation, can be implemented efficiently.